1. Warranty Coverage

We offer a warranty on all products purchased from Ulvorn.xyz, which covers defects in material and workmanship under normal use for the duration specified below. The warranty is valid only for the original purchaser of the product and is not transferable.

Warranty Periods:

  • Standard Aquarium Accessories (e.g., filters, pumps, lights, heaters, and decorations): 1 year from the date of purchase.
  • Premium Equipment (e.g., filtration systems, protein skimmers, advanced lighting): 2 years from the date of purchase.
  • Other Products (e.g., aquarium substrates, water conditioners, etc.): 6 months from the date of purchase.

2. Warranty Exclusions

Our warranty does not cover:

  • Damage from misuse or improper installation of the product.
  • Normal wear and tear, including but not limited to scratches, discoloration, or fading.
  • Damage caused by accidents, abuse, neglect, or unauthorized repairs.
  • Products that have been altered or modified in any way from their original condition.
  • Consumable products, such as filter media, which are designed for regular replacement.
  • Shipping charges, taxes, or customs duties associated with returns or replacements.

3. How to Make a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@ulvorn.xyz with the following details:
    • Order number and purchase date.
    • Description of the issue or defect.
    • Photos or videos clearly showing the defect or damage.
  2. Assessment: Our customer support team will review your claim and may request additional information to verify the warranty issue.
  3. Resolution: If your claim is approved, we will provide a replacement or repair for the defective product, or a refund (if applicable).

Note: We reserve the right to determine the appropriate course of action for each claim (repair, replacement, or refund).

4. Return and Refund Policy

If your warranty claim is approved and a return is necessary, the following conditions apply:

  • Products must be returned in their original packaging, including all accessories, manuals, and documentation.
  • Returns should be made within 30 days from the date of receiving the return authorization.
  • Refunds will be issued via the original payment method or as store credit, depending on the customer’s preference.

5. Extended Warranty

For customers who wish to extend their warranty beyond the standard coverage period, we offer optional extended warranty plans. Please visit the Extended Warranty section on our website for more information and pricing.

6. Legal Rights

This warranty gives you specific legal rights, and you may have other rights which vary depending on your country or region. This warranty does not affect your statutory rights.

7. Contact Us

If you have any questions or concerns regarding our warranty policy, please feel free to contact us: